Terms & Conditions

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this website.

2. Company Information

3. Product Information

All products sold by Healthelo Foundation are designed and manufactured to meet sustainability and quality standards including:

• Eco-friendly Biomass Certification
• High Combustion Efficiency Standards
• Low Emission & Smoke-Free Compliance
• WHO Guidelines for Indoor Air Quality

All product specifications, descriptions, and certifications are accurate at the time of publication. We reserve the right to modify product specifications without prior notice.

4. Pricing and Payment

All prices are subject to change without notice. Payment terms:

• Prices are quoted in Indian Rupees (INR) unless otherwise specified
• Payment is due upon order confirmation
• We accept various payment methods including bank transfer, credit cards, and digital payments
• All taxes and duties are additional and will be charged as applicable
• Bulk order discounts may apply for large quantity purchases

5. Shipping and Delivery

Shipping and delivery terms:

• Delivery timelines are estimates and not guaranteed
• Risk of loss passes to the buyer upon delivery to the carrier
• International shipments may be subject to customs duties and taxes
• Special handling requirements for combustible biomass products apply
• Tracking information will be provided for all shipments

6. Returns and Refunds

Return and refund policy:

• Combustible products are generally not returnable once opened due to quality control and safety regulations
• Defective products will be replaced or refunded within 30 days of delivery
• All returns must be authorized and accompanied by original documentation
• Return shipping costs are the responsibility of the buyer unless the product is defective
• Refunds will be processed within 7-10 business days after product inspection

7. Warranties

Product warranties:

• All products come with manufacturer warranty as specified in product documentation
• Warranty covers manufacturing defects under normal use
• Warranty does not cover misuse, abuse, or normal wear and tear
• Warranty claims must be submitted within the warranty period
• Warranty service does not extend the original warranty period

8. Limitation of Liability

Healthelo Foundation shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or services. Our total liability shall not exceed the amount paid for the product or service in question.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Healthelo Foundation and is protected by international copyright laws. Unauthorized use of our intellectual property is strictly prohibited.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and services, to understand our practices.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.

12. Safety Disclaimer

Important safety disclaimer:

• Our products are designed for safe and efficient cooking and heating
• Users should follow all applicable fire safety guidelines and protocols
• Always use chulhas and biomass pellets in properly ventilated areas
• Keep flammable materials away from cooking appliances
• Proper adult supervision is required when operating biomass chulhas

13. Contact Information

If you have any questions about these terms and conditions, please contact us:

14. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on this website. Your continued use of our website and services constitutes acceptance of the modified terms.